FAQ

Privacy Policy:

WEB SITE RELATED
At Clinical Research Advantage, Inc. ("CRA"), we are committed to enhancing patient care by offering a mechanism for medical professionals to conduct phase II-IV clinical research trials. We provide superior coordinating and regulatory support to these professionals in their efforts to introduce new and innovative medical treatments to their patients and the community. Through excellence, accuracy, quality, innovation and compassion we are a premier comprehensive clinical research company providing phase II-IV research and drug development services to the biopharmaceutical industry. To that end, we have the utmost respect for your privacy and want you to be confident that we will not use any information given to us for purposes other than those we communicate to you at the time it is given. To demonstrate our commitment to fair information practices, we have adopted the privacy guidelines set forth below.

Gathering Personal and Organizational Information
CRA does not gather any personal information about you or your organization when you visit this site. However, when potential study participants search for information about CRA clinical trials, certain information will be requested of you by CRA. Information requested by CRA may include that related to specific medical conditions and certain contact and demographic information (such as name, date of birth and zip code).

CRA may also ask for certain contact information (name, address, etc.) of potential sponsors, clinical research organizations and investigators. Information you supply to CRA is voluntary and will relate to the relationship CRA has with you or your organization and will be only requested to the extent it is necessary to provide the services you have requested. CRA may also log IP addresses to analyze trends, administer the site, track visitor movements, and gather broad demographic information for aggregate use; provided, that such use is for internal purposes of CRA or its affiliates or partners only.

CRA is the sole owner of the information collected on this site. We will not distribute, sell, or rent your name or email address or any other personal or organizational information about you to any third party without your consent.

Using Personal or Organizational Information
If you do choose to give us personal information or information about your organization, we will let you know how it will be used. For instance, we may make it easier for you to interact with us by not having to enter your name or email address more than once when you access or sign up to receive certain information. We may also use the data to make the site more relevant to you or to notify you of information and offers you may be interested in. In the process of administering our site, we are responsible for maintaining and updating any changes you make to your personal profile.

Sharing Personal or Organizational Information
Your profile information, such as your name, title, address, etc., may be used to create personalized content, offers, services, and advertising to be used only by CRA. CRA will always make sure that you can "opt-out" of services like this if you prefer. However, CRA may share aggregate, non-personal, non-individual information collectively with its marketing partners for research purposes only. We will not share individual information regarding the transactions on our site or the specific content of those transactions with any third party.

Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Some CRA pages may use cookies or other technologies so that we can better serve you when you return to our site. Usage of a cookie is in no way linked to any personally identifiable information while on our site - instead they enable us to track and target your interests to better enhance your experience on our site. You can set your browser to notify you when you receive a cookie, giving you the opportunity to either accept or deny it. If you reject the cookie, you may still use our site; however, you will be limited in some areas.

Consent
CRA may use and share visitor information in ways related to those above. We reserve the right to disclose any and all pertinent customer information to law enforcement or other government officials, as we believe necessary or appropriate.

Security
To prevent unauthorized access or disclosure of visitors' information, maintain data accuracy, and ensure the appropriate use of the information, CRA has put in place reasonable physical, electronic, and managerial procedures to protect the information we collect from the site. The highest security procedures and encryption technologies are in place to protect any collected information from loss, misuse, or alteration.

Your Acceptance
By using the CRA site, you signify your understanding and acceptance of this Privacy Statement. If we decide to change our privacy policy, we will post those changes on www.crastudies.com so you are always aware of what information we collect, how we use it, and under which circumstances, if any, we disclose it. Your continued usage of the CRA site following the posting of additions and/or changes to this Privacy Statement means you accept those changes.

Copyright
All site design, text, graphics, the selection and arrangement thereof, and all software Copyright © 2010 Clinical Research Advantage, Inc. ALL RIGHTS RESERVED. Permission is granted to view, electronically copy and to print in hard copy portions of this site for the sole purpose of researching the CRA solution or using this site for employment purposes. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without the prior written permission of CRA is strictly prohibited.

Trademarks
CRA, all titles, characters, names, graphics and icons are service marks, trademarks, and/or trade dress of CRA. All other trademarks, product names and company names or logos herein are the property of their respective owners.

Disclaimer
This site and its contents are provided on an "as is" basis without representations or warranties of any kind with respect to this site or its contents. CRA disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, CRA does not represent or warrant that the information accessible via this site is accurate, complete, or current. Content is subject to change without notice.

Except as specifically stated on this site, neither CRA nor any of its directors, employees, or other representatives will be liable for damages arising out of or in connection with the use of this site. This a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, and claims of third parties.

CRA often obtains news items and statistical data from various sources. Accordingly, the information displayed on the site is not guaranteed to be 100% accurate and the source referenced should be considered the authoritative source.

The CRA site contains links to third-party sites which are not under the control of CRA. CRA makes no representations whatsoever about any other site to which you may have access through the CRA site. When you access a non- CRA site, you do so at your own risk and CRA is not responsible for the accuracy or reliability of any information, data, opinions, advice, or statements made on these sites. CRA provides these links merely as a convenience and the inclusion of such links does not imply that CRA endorses or accepts any responsibility for the content or uses of such sites.

Please let us know if you have questions: azcra@crastudies.com

 

NOTICE OF PRIVACY PRACTICES
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION
PLEASE REVIEW IT CAREFULLY.

If you have questions about this notice, please ask a research staff member or contact the Chief Operating Officer at our Administrative Office at 2141 E. Broadway Road, Suite 110, Tempe, AZ 85282 (480) 820-5656.

WHO WILL FOLLOW THIS NOTICE
This notice describes the information privacy practices followed by our employees, staff and other office personnel. 

YOUR HEALTH INFORMATION

This notice applies to the information and records we have about your health, health status, and the health care and services you receive from the research site.

We are required by law to give you this notice.  It will tell you about the ways in which we may use and disclose health information about you and describes your rights and our obligations regarding the use and disclosure of that information.

HOW WE MAY USE AND DISCLOSE HEALTH INFORMATION ABOUT YOU

We will request your written, signed Consent in order to use and disclose your health information for the following purposes.

For Treatment   We may use health information about you to provide you with medical treatment or services.  We may disclose health information about you to doctors or other medical professionals who are involved in taking care of you during a research trial.

For example, information obtained by a research study coordinator will be recorded in your record and used to ensure your safe participation in the research trial.  We may provide your physician or a subsequent healthcare provider with copies of various reports so they can help determine the most appropriate care for you.

Different personnel in our office may share information about you and disclose information to people who do not work in our office in order to coordinate your study participation, such as contacting the trial sponsor regarding specific issues or needs you may have.  Family members and other health care providers may be part of your medical care outside this office and may require information about you that we have.

For Clinical Trial Outcome Data   We may use and disclose health information about you as part of our obligation to the study sponsor to provide the appropriate medical information necessary for the completion of a successful clinical trial. 

For Clinical Trial Operations   We may use and disclose health information about you in order to run the office and make sure that you and our other subjects receive quality care during the clinical trial.  For example, we may use your health information to evaluate the performance of our staff in conducting the study.  We may also use health information about all or many of our subjects to help us decide how we can become more efficient in conducting a clinical trial.

Appointment Reminders   We may contact you as a reminder that you have an appointment for treatment or medical care from our office.

Treatment Alternatives   We may tell you about alternative clinical trials that may be of interest to you.

Health-Related Products and Services   We may tell you about health-related products or services that may be of interest to you.

Please notify us if you do not wish to be contacted for appointment reminders, or if you do not wish to receive communications about clinical trial alternatives or health-related products and services.  If you advise us in writing at the address listed at the top of this notice that you do not wish to receive such communications, we will not use or disclose your information for these purposes.

You may revoke your Consent at any time by giving us written notice.  Your revocation will be effective when we receive it, but it will not apply to any uses and disclosures that occurred before that time.

If you do revoke your Consent, we will not be permitted to use or disclose information for purposes of treatment, clinical trial outcome data, or clinical trial operations, and you will be discontinued from participation in the clinical trial.

SPECIAL SITUATIONS
We may use or disclose health information about you without your permission for the following purposes, subject to all applicable legal requirements and limitations:

To Avert a Serious Threat to Health or Safety   We may use and disclose health information about you when necessary to prevent a serious threat to your health and safety, or the health and safety of the public, or another person.

Required By Law   We will disclose health information about you when required to do so by federal, state, or local law.

Organ and Tissue Donation   If you are an organ donor, we may release information to organizations that handle organ procurement of organ, eye or tissue transplantation or to an organ donation bank, as necessary to facilitate such donation and transplantation.

Military, Veterans, National Security and Intelligence   If you are or were a member of the armed forces, or part of the national security or intelligence communities, we may be required by military command or other government authorities to release health information about you.  We may also release information about foreign military personnel to the appropriate foreign military authority.

Public Health Risks   We may disclose health information about you for public health reasons in order to prevent or control disease, injury or disability; or report births, deaths, suspected abuse or neglect, non-accidental physical injuries, reactions to medications or problems with products.

Health Oversight Activities   We may disclose health information to a health oversight agency for audits, investigations, inspections, or licensing purposes.  These disclosures may be necessary for certain state and federal agencies to monitor the health care system, government programs, and compliance with civil rights laws.

Lawsuits and Disputes   If you are involved in a lawsuit or a dispute, we may disclose health information about you in response to a court or administrative order.  Subject to all applicable legal requirements, we may also disclose health information about you in response to a subpoena.

Law Enforcement   We may release health information if asked to do so by a law enforcement official in response to a court order, subpoena, warrant, summons or similar process, subject to all applicable legal requirements.

Information Not Personally Identifiable   We may use or disclose health information about you in a way that does not personally identify you or reveal who you are.

Family and Friends   We may disclose health information about you to your family members or friends if we obtain your verbal agreement to do so or if we give you an opportunity to object to such a disclosure and you do not raise an objection.  We may also disclose health information to your family or friends if we can infer from the circumstances, based on our professional judgment that you would not object.  For example, we may assume you agree to our disclosure of your personal health information to your spouse when you bring your spouse with you into the exam room during treatment or while treatment is discussed.

In situations where you are not capable of giving consent because you are not present or due to your incapacity or medical emergency, we may, using our professional judgment, determine that a disclosure to your family member or friend is in your best interest.  In that situation, we will disclose only health information relevant to the person’s involvement in your care.  We may use our professional judgment and experience to make reasonable inferences that it is in your best interest to allow another person to act on your behalf to pick up, for example, supplies.

OTHER USES AND DISCLOSURES OF HEALTH INFORMATION
We will not use or disclose your health information for any purpose other than those identified in the previous sections without your specific, written Authorization.  We must obtain your Authorization separate from any Consent we may have obtained from you.  If you give us Authorization to use or disclose health information about you, you may revoke that Authorization, in writing, at any time.  If you revoke your Authorization, we will no longer use or disclose information about you for the reasons covered by your written Authorization, but we cannot take back any uses or disclosures already made with your permission.

If we have HIV or substance abuse information about you, we cannot release that information without a special signed, written authorization (different than the Authorization and Consent mentioned above) from you.  In order to disclose these types of records for purposes of treatment, payment or health care operations, we will have to have both your signed Consent and a special written Authorization that complies with the law governing HIV or substance abuse records.

YOUR RIGHTS REGARDING HEALTH INFORMATION ABOUT YOU
You have the following rights regarding health information we maintain about you:

Right to Inspect and Copy   You have the right to inspect and copy your health information, such as medical and billing records, that we use to make decisions about your care.  You must submit a written request to Tara Banjo in order to inspect and/or copy your health information.  If you request a copy of the information, we may charge a fee for the costs of copying, mailing or other associated supplies.  We may deny your request to inspect and/or copy in certain limited circumstances.  If you are denied access to your health information, you may ask that the denial be reviewed.  If such a review is required by law, we will select a licensed health care professional to review your request and our denial.  The person conducting the review will not be the person who denied your request, and we will comply with the outcome of the review.

Right to Amend   If you believe health information we have about you is incorrect or incomplete, you may ask us to amend the information.  You have the right to request an amendment as long as the information is kept by this office.

To request an amendment, complete and submit a Medical Record Amendment/Correction Form to David Bruggeman.  We may deny your request for an amendment if it is not in writing or does not include a reason to support the request.  In addition, we may deny your request if you ask us to amend information that:

  1. We did not create, unless the person or entity that created the information is no longer available to make the amendment.
  2. Is not part of the health information that we keep.
  3. You would not be permitted to inspect and copy.
  4. Is accurate and complete.

Right to Accounting Disclosures   You have the right to request an “accounting of disclosures”.  This is a list of the disclosures we made of medical information about you for purposes other than treatment, payment and health care operations.  To obtain this list, you must submit your request in writing to David Bruggeman.  It must state a time period, which may not be longer than six years and may not include dates before April 14, 2003.  Your request should indicate in what form you want the list (for example, on paper, electronically, etc.).  We may charge you for the costs of providing the list.  We will notify you of the cost involved and you may choose to withdraw or modify your request at that time before any costs are incurred.

Right to Request Restrictions   You have the right to request a restriction or limitation on the health information we use or disclose about you for treatment, payment, or health care operations.  You also have the right to request a limit on the health information we disclose about you to someone who is involved in your care or the payment for it, like a family member or friend.  For example, you could ask that we not use or disclose information about a specific test or piece of equipment you received.

We are Not Required to Agree to Your Request   If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment.  To request restrictions, you may complete and submit the Request For Restriction On Use/Disclosure Of Medical Information And/Or Confidential Communication to David Bruggeman.

Right to Request Confidential Communications   You have the right to request that we communicate with you about medical matters in a certain way or at a certain location.  For example, you can ask that we only contact you at work or by mail.

To request confidential communications, you may complete and submit the Request For Restriction On Use/Disclosure Of Medical Information And/Or Confidential Communication to David Bruggeman.  We will not ask you the reason for your request.  We will accommodate all reasonable requests.  Your request must specify how or where you wish to be contacted.

Right to a Paper Copy of this Notice   You have the right to a paper copy of this notice.  You may ask us to give you a copy of this notice at any time.  Even if you have agreed to receive it electronically, you are still entitled to a paper copy.  To obtain such a copy, contact David Bruggeman.

CHANGES TO THIS NOTICE
We reserve the right to change this notice, and to make the revised or changed notice effective for medical information we already have about you as well as any information we receive in the future.  We will post a summary of the current notice in the office with its effective date in the top right-hand corner.  You are entitled to a copy of the notice currently in effect.

COMPLAINTS
If you believe your privacy rights have been violated, you may file a complaint with our office or with the Secretary of the Department of Health and Human Services.  To file a complaint with our office, contact the Chief Operating Officer, 2141 E. Broadway Road, Suite 110, Tempe, AZ 85282, (480) 820-5656.  You will not be penalized for filing a complaint.